Frequently Asked Questions
WHO WE ARE
Distiller is the very first spirits recommendation and discovery platform. As huge fans of spirits ourselves, we recognized that there was a need for a tool that everyday appreciators could use at the store, bar, or restaurant. While we love the many fantastic forums, books, blogs, and magazines that are dedicated to spirits, they're not the easiest things to use or glean information from quickly while out and about. We created Distiller to be that easy to use companion that was filled with rich content, approachable reviews, and tasting notes created by seasoned experts from the industry. We're not backed by any brands, distilleries, distributors, or holding companies. We are an independent service created and run by people just like you: spirits lovers.
CAN I ADD MY OWN BOTTLES TO DISTILLER?
You can! If we're missing something that you have in your collection, you can start what's called a 'Review Request'. This will create a page for the bottle and will add it to our queue of products for our expert reviewers to review. To get started, make sure you have the most up to date version of the iOS or Android app. Make sure you're logged in, then head to the Search page. Once you've searched for a bottle you'll see a + icon appear in the top right of your screen. If we're missing the bottle, you can start adding it yourself by tapping that + icon. Make sure to read the rules around creating a bottle before you get started.
WANT US TO REVIEW YOUR PRODUCT?
Do you represent a brand looking to have your product(s) reviewed for Distiller? No problem! Right now there is no fee for us to review and add products to Distiller. Simply email us at [email protected] with your contact information and the name of the products you'd like us to review. We will reach out shortly to co-ordinate delivery of tasting samples!
CAN MY BAR, STORE, BRAND OR RESTAURANT WORK WITH DISTILLER?
Absolutely! Email us at [email protected] and let's chat about the possibilities. Even if you don't have something specific in mind but just want to learn more about us, or tell us about you, we'd love to hear from you.
For press inquiries, please contact us at [email protected]. Thanks!
WHO WRITES THE REVIEWS FOR DISTILLER?
Next to every review in Distiller you will see the name of the person who rated, reviewed, and tasted that product. Each review is written by a member of our carefully curated Tasting Table of spirits experts from around the industry. They are spirits buyers at respected retailers, bar tenders, spirits writers, spirits educators, and spirits competition judges. You can meet them all here! We're bringing new members to the Tasting Table all the time, so if you're interested in learning about how you can join our growing team, please reach out to us at [email protected]!
CAN BRANDS PAY TO GET THEIR SCORES HIGHER?
Absolutely not. Every review you see in Distiller is completely objective and uninfluenced by the brands themselves. While we may work with brands to provide samples, marketing, tasting events, and other fun perks for Distiller users, they will never be able to influence the reviews themselves. You can head over to our VALUES page to learn more.
HOW OFTEN DO YOU REVIEW NEW SPIRITS?
Every. Single. Day. That's right, we add multiple new reviews to Distiller every single day. We review all of our spiritss in house, specifically for Distiller. It takes a bit of time, but we feel it's important to craft brand agnostic reviews that speak directly to you, the Distiller user.
WANT TO SHARE FEEDBACK?
We love hearing from Distiller users! Do you have an idea you'd like to see implemented into Distiller? Perhaps there's a feature you're dying to see, or maybe you're having an issue with the app or website that we aren't aware of. No matter the reason, we want to hear from you. Just reach out to us at [email protected] and we'll get back to you shortly!
WHEN SHOULD I USE DISTILLER?
Anytime, really! With that said, most people are using Distiller while they're out at the store, at a bar, or at a restaurant looking for something interesting to try. With simple reviews, easy to understand ratings, and clear scores, it's easy to read about many products at once while you're trying to make a decision on the go.
I WANT TO WORK AT DISTILLER!
Hey, that's great! We're hiring all the time for positions on our marketing, engineering, and tasting teams. You can see a list of our open positions on our Jobs Page. If you're interested in learning more about what we're looking for, please reach out to us at [email protected]. We can't wait to hear from you!
WHY DO YOU SPELL WHISKEY WITH AN 'E'?
The easy answer is that Distiller was built by a bunch of Americans, and in the United States we spell whiskey with an 'e' when we're talking about the broad category. When we review or write about specific products we respect the rules of the country of origin. Our basic rule of thumb: if it's from the USA or Ireland, it gets an 'e' - if it's from pretty much anywhere else it doesn't.
WHAT DO THE $$$$ SYMBOLS STAND FOR?
Each $ sign stands for a different average price tier within Distiller. These tiers are:
- $ = < $25
- $$ = $25 - $50
- $$$ = $50 - $80
- $$$$ = $80 - $150
- $$$$$ = $150 +