Frequently Asked Questions

WHO WE ARE

Distiller is the very first spirits recommendation and discovery platform. As huge fans of spirits ourselves, we recognized that there was a need for a tool that everyday appreciators could use at the store, bar, or restaurant. While we love the many fantastic forums, books, blogs, and magazines that are dedicated to spirits, they're not the easiest things to use or glean information from quickly while out and about. We created Distiller to be that easy to use companion that was filled with rich content, approachable reviews, and tasting notes created by seasoned experts from the industry. We're not backed by any brands, distilleries, distributors, or holding companies. We are an independent service created and run by people just like you: spirits lovers.

WANT US TO REVIEW YOUR PRODUCT?

Do you represent a brand looking to have your product(s) reviewed for Distiller? No problem! Right now there is no fee for us to review and add products to Distiller. Simply email us at [email protected] with your contact information and the name of the products you'd like us to review. We will reach out shortly to co-ordinate delivery of tasting samples!

CAN MY BAR, STORE, OR RESTAURANT WORK WITH DISTILLER?

Absolutely! Email us at [email protected] and let's chat about the possibilities. Even if you don't have something specific in mind but just want to learn more about us, or tell us about you, we'd love to hear from you.

CAN MY BRAND ADVERTISE IN DISTILLER?

We're exploring as many opportunities as we can right now, so email us at [email protected] and let's talk.

PRESS INQUIRIES

For press inquiries, please contact us at [email protected]. Thanks!

WHO WRITES THE REVIEWS FOR DISTILLER?

Next to every review in Distiller you will see the name of the person who rated, reviewed, and tasted that product. Each review is written by a member of our carefully curated Tasting Table of spirits experts from around the industry. They are spirits buyers at respected retailers, bar tenders, spirits writers, spirits educators, and spirits competition judges. You can meet them all here! We're bringing new members to the Tasting Table all the time, so if you're interested in learning about how you can join our growing team, please reach out to us at [email protected]!

CAN BRANDS PAY TO GET THEIR SCORES HIGHER?

Absolutely not. Every review you see in Distiller is completely objective and uninfluenced by the brands themselves. While we may work with brands to provide samples, marketing, tasting events, and other fun perks for Distiller users, they will never be able to influence the reviews themselves.

I DON'T SEE SOMETHING LISTED, CAN I ADD IT MYSELF?

Right now we don't allow users to add their own pages for a spirits that hasn't been reviewed yet. The reason we don't do this yet is that we want to make sure the search results are always clean and users aren't seeing multiple entries for the same bottles. We are working on a way to allow you to do this in a seamless way, but in the meantime if you visit the Search page and enter the name of the product you're looking for and we don't return a result, simply click the "Are We Missing Something?" button and fill out the bottle request form. That will send a product review request directly to our Tasting Table members and they will add it to their queue. Simple as that!

HOW OFTEN DO YOU REVIEW NEW SPIRITS?

Every. Single. Day. That's right, we add multiple new reviews to Distiller every single day. We review all of our spiritss in house, specifically for Distiller. It takes a bit of time, but we feel it's important to craft brand agnostic reviews that speak directly to you, the Distiller user.

WANT TO SHARE FEEDBACK?

We love hearing from Distiller users! Do you have an idea you'd like to see implemented into Distiller? Perhaps there's a feature you're dying to see, or maybe you're having an issue with the app or website that we aren't aware of. No matter the reason, we want to hear from you. Just reach out to us at [email protected] and we'll get back to you shortly!

WHEN SHOULD I USE DISTILLER?

Anytime, really! With that said, most people are using Distiller while they're out at the store, at a bar, or at a restaurant looking for something interesting to try. With simple reviews, easy to understand ratings, and clear scores, it's easy to read about many products at once while you're trying to make a decision on the go.

I WANT TO WORK AT DISTILLER!

Hey, that's great! We're hiring all the time for positions on our marketing, engineering, and tasting teams. You can see a list of our open positions on our Jobs Page. If you're interested in learning more about what we're looking for, please reach out to us at [email protected]. We can't wait to hear from you!

WHY DO YOU SPELL WHISKEY WITH AN 'E'?

The easy answer is that Distiller was built by a bunch of Americans, and in the United States we spell whiskey with an 'e' when we're talking about the broad category. When we review or write about specific products we respect the rules of the country of origin. Our basic rule of thumb: if it's from the USA or Ireland, it gets an 'e' - if it's from pretty much anywhere else it doesn't.

I'M SEEING THINGS MARKED AS 'PROMOTED'

That's right! spirits lovers and spirits brands alike think Distiller is great at helping people discover new spiritss to try. We've started working with some brands to promote their products within Distiller. It's important to note that all of the content, ratings, and information around those products cannot be bought or paid for. All a brand can do is increase the visibility of their products within Distiller. They can never pay us to change the score of a review or say nice things about their products. If you'd like to learn more, head over to our VALUES page.